For owner-run plumbing & HVAC shops
Every call answered. Every quote out same day. Every job’s margin on one page.
Phones, quotes, and job numbers — wired into the scheduler you already use. You run the crews. I run the desk.GoldenRise runs the front office for shops with 5 to 15 trucks: phones, quotes, and job numbers, wired into the scheduler you already use. You run the crews. I run the desk.
Works with Housecall Pro, Jobber & ServiceTitan · Run remotely for shops anywhere in the U.S.
What the desk costs you
The quiet leak in every busy shop
When the board fills up, the phone loses. The burst-pipe call at 11 PM books with whoever picks up first.
of calls to home-service shops go unanswered during peak hours
lost per year to missed calls — HVAC at the low end, plumbing at the high end
of callers who hit voicemail hang up and dial your competitor
Source: Dapta and LeadTruffle home-service call studies. Your two-week audit replaces this with your shop’s own numbers.
What you get
A front office that never clocks out
Your phones, covered 24/7
Calls answered in seconds — nights, weekends, and the August rush. Real emergencies escalate to your on-call tech. Routine work books straight into Housecall Pro, Jobber, or ServiceTitan. You wake up to booked jobs instead of voicemails.
Quotes out same day, priced to protect margin
Your pricebook rebuilt on honest flat rates and kept current as costs move. Good–better–best proposals built from the tech's photos and notes, consistent on every job.
Know your numbersFull plan
Labor, materials, and callbacks rolled into a monthly per-job margin report and a working session with me. Learn which work makes money before you price the next one.
Get found when homeowners ask their apps
Homeowners now ask ChatGPT and Google who to call. Those answers weigh reviews across platforms, certifications, and emergency availability. Your shop shows up in them.
How it works
The first 90 days
The audit
I pull 60 days of your call logs and count what missed calls cost your shop last quarter — your number, not an industry average. You keep the baseline memo whether we go further or not.
Phones covered
Call coverage goes live, tuned to your services, service area, and escalation rules, wired into your scheduler. Weekly 15-minute check-ins while it beds in. First recovery report at day 45.
Pricing tightened
Pricebook rebuilt, same-day proposals live, and job-cost tracking switched on from your supplier invoices and timesheets.
The monthly rhythm
A recovery report showing calls captured, jobs booked, and dollars recovered — plus, on the Full plan, the monthly margin review that keeps pricing honest as costs move.
In the field
What this system does for shops like yours
emergency-call revenue recovered by a 5-truck plumbing company after replacing voicemail with 24/7 coverage
in seasonal dispatcher hires eliminated by a 7-tech HVAC shop while handling 4× summer call volume
lead-to-appointment conversion after moving intake off voicemail and onto instant answering
Source: RevSquared / RingReady case studies — not GoldenRise client claims. Your audit sets your own baseline before you spend a dollar on the monthly service.
Want your shop’s numbers instead of the industry’s?
Book the audit callPricing
Priced against what you’re losing, not off a shelf.
Every shop’s leak is a different size. So your number gets set after the two-week audit — against the revenue you’re actually losing, not a figure I picked before we talked.
Start here
- 60 days of your call logs, analyzed
- Your missed-call cost, quantified
- A one-page baseline memo — yours to keep either way
Here’s the real format — a one-page memo built from your own call log, not a stock template.
Example memo, generated from a sample call log. Yours runs on your shop’s real numbers.
Then choose your tier
Answer every call. Tighten every quote.
- Every call answered and booked, around the clock
- A text back on every missed call
- Your pricebook cleaned up and priced for margin
- Your shop found when homeowners ask
- A monthly report of calls caught and dollars recovered
Monthly retainer, set at your audit.
Know your margin on every job.
- Everything in Core
- Same-day good–better–best proposals, built for you
- Every job's true cost tracked
- A monthly margin review, with me
- Prices adjusted every quarter as costs move
Monthly retainer, set at your audit.
Both tiers run on a monthly retainer, set after your audit — against the revenue you’re actually losing. A one-time build-out covers your first 90 days.
Founding client
The first shop in gets the build-out fee waived and a founding rate for the first 90 days — in exchange for letting me publish your before-and-after numbers and one referral introduction if the results earn it. One slot. When it’s gone, standard rates apply.
Claim the founding slot →I take on five shops at a time and onboard them one at a time. Your build gets my full attention.
Fair questions
What owners ask before they sign
What answers my phones?
The same call-handling platforms national home-service brands run in their call centers, tuned to your services, your service area, and your escalation rules. You hear it live on the audit call before you commit to anything.
We already use an answering service.
Human services cost $2 to $4 per answered call and push overflow to voicemail, where 50 to 70% of callers hang up and dial a competitor. Your coverage answers in seconds at a flat monthly rate.
What software does this work with?
Housecall Pro, Jobber, ServiceTitan, and most scheduling systems. Your team keeps the tools they know; booked jobs land on the same board they use today.
What's the contract?
A 90-day initial term, then month to month. The two-week audit comes first, and you keep the baseline memo whether we continue or not.
The first step costs you a phone call
Start with the audit.
Two weeks, one memo, your real number. If missed calls and loose pricing cost you less than my fee, I’ll say so, and you keep the memo.
sam@goldenrise.ai
Based in Dallas–Fort Worth · working with shops anywhere